Terms and conditions

This website and the rural accommodation service trading as Solapeña are managed by Arxara, S.L. This information is provided in accordance with Spanish Law 34/2002 on information society services and electronic commerce and the applicable tourism and consumer legislation.

Owner

Arxara, S.L.

Spanish tax ID

B91387985

Address

Calle Real, 5 · 24856 Pallide, León · Spain

Commercial Register

Commercial Register of Seville, folio 020, volume 3987, sheet SE-58569, entry 1

Contact

info@solapenya.com · +34 660 020 028

Website

solapenya.com

Activity

Rural tourist accommodation

Tourism registration

CRA-LE-576 · Regional Government of Castilla y León

These terms govern access to the website, enquiries and direct bookings for the Arianes, Acebo and Roble houses. Users must act in good faith, provide accurate information and refrain from using the website for unlawful or fraudulent purposes or in a way that harms Solapeña or third parties.

Browsing the website does not create an obligation to book. By completing a booking, the lead guest confirms that they are an adult, have capacity to enter into the contract and accept these terms and the specific conditions displayed before payment. The lead guest is also responsible for informing all other guests of the essential rules.

If a specific condition in the offer or booking confirmation differs from this document, that specific condition will apply to the booking, always subject to the mandatory rights of consumers.

Solapeña offers entire rural houses in Pallide. The features, maximum occupancy, layout, accessibility, equipment and private or shared areas of each house are described on its page and during booking. The selected house must suit the actual number of adults, children and animals staying.

Photographs form part of the property description, although decorative items, textiles or occasional furniture may be renewed without reducing the contracted facilities. If a feature is essential to the stay—such as accessibility, a cot, pets or bed layout—we recommend confirming it in writing before booking.

Accommodation does not by itself include sports activities, excursions, meals, transport or third-party services mentioned in the journal or experience pages. Those services are subject to the terms of their respective providers.

Direct bookings are processed through the integrated Smoobu booking engine. The customer selects dates, house and number of guests; reviews availability, price and conditions; supplies the requested details; corrects any errors; and confirms the request using the final booking or payment button.

Receipt of a request does not in itself guarantee the stay. The booking is concluded when the customer receives confirmation on a durable medium, normally by email, and any payment or guarantee required by the selected rate has been provided. If no confirmation arrives, please contact Solapeña before placing another booking.

Before confirmation, dates, occupancy and data can be reviewed and corrected. Afterwards, any error should be reported promptly to info@solapenya.com. There is no private customer account, so the confirmation email should be retained. Arxara, S.L. keeps contractual records for the applicable statutory and administrative periods.

The contract can be processed in the languages available on the website or booking engine. If an interpretation differs, the Spanish version will be used as a reference, without limiting any mandatory consumer rights.

The applicable price is the amount shown in the final summary before confirmation and recorded in the booking confirmation. It must include known taxes and compulsory charges for the selected stay. Optional services or amounts dependent on a later request will be disclosed before they are accepted.

Prices may vary by date, length of stay, house, occupancy and rate conditions. An offer is valid for the stated period or, if none is stated, while it remains available in the system. Payment methods, deposits, due dates and any guarantees shown during booking form part of the contract.

The customer must check the details and report discrepancies. If there is an obvious price or availability error, Solapeña will contact the customer promptly and offer the correct booking or cancellation with a full refund, without prejudice to statutory consumer rights. An invoice or proof of payment will be provided where applicable.

The specific amendment, cancellation, deposit and no-show conditions are displayed before the rate is confirmed and repeated in the confirmation. Customers should read them before paying, as not all rates allow the same changes or refunds.

Any amendment is subject to availability and may result in a price difference. Early departure and no-show are handled under the booked rate and applicable law. Prompt notice helps us consider available alternatives but does not by itself alter the agreed conditions.

Under Article 103(l) of the Spanish consolidated Consumer and User Protection Act, bookings for accommodation on a specific date or period do not carry the general 14-day right of withdrawal. This does not remove any cancellation rights included in the selected rate or any other statutory rights.

Exceptional circumstances and force majeure will be considered case by case under the contract and applicable law. The customer should notify us as soon as possible and provide reasonable supporting documents when necessary.

Check-in and check-out times, key collection and the contact arrangements for the stay will be provided in the confirmation or pre-arrival instructions. The lead guest must supply the legally required identity details for traveller registration, may not accommodate unregistered people and must not exceed the authorised capacity of the house.

• Take care of the house, furnishings and shared areas and report faults or damage promptly.
• Respect neighbours and other guests, the rural surroundings, access routes, private land and ordinary rules of coexistence.
• Do not hold parties, events or activities other than accommodation without prior written permission.
• Keep children under adult supervision, particularly in gardens, on stairs, in shared areas and in the natural surroundings.
• Notify us in advance of pets and keep them under their owners’ responsibility, preventing damage or nuisance.
• Use heating, stoves, barbecues, appliances and other facilities in accordance with the safety instructions provided.
• Pay for damage attributable to the group beyond normal wear and tear once it has been evidenced and assessed proportionately.

Arxara, S.L. will provide the accommodation as confirmed and is liable under applicable law. If overbooking prevents us from providing the booked house, we will comply with the alternative accommodation, transfer and price-difference obligations established by Castilla y León tourism legislation.

The website may occasionally be unavailable for maintenance, failures or technical causes. Solapeña will seek to resolve incidents but does not guarantee uninterrupted availability. This does not affect a confirmed booking or exclude liabilities that cannot legally be limited.

Information about routes, snow, reservoirs, weather, roads or activities is provided for guidance and may change. Visitors must consult official sources, assess their own abilities and follow instructions from authorities and providers. Solapeña does not organise those activities or accept responsibility for third-party services except where the law provides otherwise.

Nothing in these terms excludes Arxara, S.L.’s liability for breach of contract, negligence or loss where exclusion is not permitted by law.

The original texts, photographs, design, code, logo and other content on this website are protected by intellectual and industrial property law. They may be viewed and shared through a link to the original page but may not be reproduced, altered, commercially exploited or presented as one’s own without permission, except where allowed by law.

Guest drawings, notes and photographs in the Playroom are displayed with the relevant authorisation and remain the property of their authors. Removal can be requested at info@solapenya.com by identifying the content.

Links to authorities, ski resorts, businesses and external resources are included to help plan a stay. Solapeña does not control their availability or content; a link does not create a contractual recommendation or responsibility for the linked service.

Enquiries or complaints may be sent to info@solapenya.com, made by telephone on +34 660 020 028 or addressed to Calle Real, 5, 24856 Pallide (León). The property has official Castilla y León tourism complaint forms. Consumer complaints will be answered as soon as possible and within the statutory time limit.

Where appropriate, the parties may seek resolution through public consumer mediation or arbitration systems. For cross-border complaints within the European Union, consumers may also seek guidance from the European Consumer Centres Network.

These terms are governed by Spanish law, in particular Law 34/2002, the consolidated Consumer and User Protection Act, Castilla y León Tourism Law 14/2010 and Decree 75/2013 on rural tourist accommodation. Consumer disputes will be heard by the courts determined by mandatory law. For relationships that do not involve a consumer, the parties submit to the courts of León unless mandatory law provides otherwise.

Last updated: 3 September 2026. Solapeña may update these terms following legal or service changes. Each booking remains subject to the version accepted when it was made, without prejudice to mandatory changes in law.